Read what our customer's think of our service
Neil and his team installed my new boiler on the r ecommendation of a friend. Installation went smoothly , with the minimum of disruption to our daily lives and at a very reasonable cost. But that is only part of the story: the after installation service is just as good. Last week, 12 months after installation, the boiler developed a leak. I called Neil and within 45 minutes, a plumbe r was on site to deal with the pr oblem and stayed until a Bosch engineer had fitted a r eplacement part. I highly r ecommend NCC.
Repairs to WC cistern, hose supplying bath tap and review of boiler. Very happy that NCC able & willing to undertake these awkward repairs. I assume other plumbers were only interested in entire bathroom refits as they failed to respond following the initial visit.
Neil has done work for us for about 8 years now ranging from burst pipes, new taps, new sink through to a new boiler and solar panels for heating water and generating electricity. Always happy to use him as he is reliable, helpful and always tries to be flexible in an emergency. Happy to recommend him.
Earlier in the year we were given the diagnosis that a water pipe had burst under our ground floor, necessitating the lifting of the entire ground floor area. It gave us the opportunity to get rid of the radiators and put in underfloor heating using a water pipe system. This choice was sensible because our house has very high ceilings on the ground floor and radiators never gave us effective heating. Because this was a large job, we checked out Which Trusted Traders and interviewed numerous firms before deciding on NCC South East Ltd, owned by Neil Cornes.
His no-nonsense approach and clear explanations gave us confidence. Neil quoted a competitive price but also clearly explained the procedure, quality of materials used and why, how it would work & the time frame needed. He was always on time, kept us informed at every stage of the job Neil worked closely with our tiling contractor to ensure the existing floor was removed to the correct level for the water pipes removal of the tiles and our kitchen, dug down to the level recommended and provided advice as required. The pipes and system went in, the tiles and wood flooring were laid and the system switched on.....bliss.
Neil did his work on time and gave us great advice and service before, during and after the work was done; even helping us with plumbing matters unrelated to the underfloor heating. We would highly recommend him and his company.
Neil was recommended to us through an electrician who came to look at our faulty water tank. It turned out that we needed a new water tank which Neil quoted for, supplied and fitted. I got a couple of other quotes for peace of mind. It turned out that Neil's quote was very competitive, he fitted the work in at short notice, turned up exactly when he said he would, did an excellent job and left everything very neat and tidy. I couldn't be happier with the work and the service he provided.
I recommend NCS South East without reservation. When my solar energy installation failed, I contacted NCS South East Ltd seeking their advice. Neil Cornes responded on the same day and within hours I had received objective advice and options for returning the system to working order. I was impressed and decided to commission NCS to carry out the repair work. This was completed efficiently and to budget and I now have a fully working system. Neil and his colleagues are ethical and courteous.
We were the first customers of Neil&;#39;s to have solar panels fitted in the West Wickham area. He gave a competitive quote and arrived without fuss on the day agreed. Neil and his two assistants Neil and Mark spent the week doing a fine and neat job, both on the roof and in the loft, fitting the pump station and solar panels and electrics. I would recommend having solar panels fitted, as we have not had the boiler on since NCC left us nearly 2 weeks ago. If anyone is thinking of having panels fitted, please feel free to contact Neil and we will gladly show you around. Thanks again NCC.
Highly recommended, efficient and dedicated - including a decent fr ee of charge assessment visit. A few days later they arrived in a 4WD on the snowiest day of t he year, and completed the boiler swap out as planned. Keep a note of their number , like I had for years pr eviously, it might come in handy one day when you need help fast.
Neil has done various jobs for us including installing a mega flow and servicing our boiler. He is extremely reliable and trustworthy. His work is to a very high standard. A part that he ordered for us wasn't to his expected standard so he sent it back until he was satisfied that it was correct. He explains things clearly so you understand and is very honest. Very personable and would highly recommend and would use him again.
We were recommended NCC by a builder friend of ours and thank goodness we were. We had to have major work done including replacing a not so old domestic boiler with a commercial boiler, new pipework, cleaning up the Central heating and underfloor heating system and more (all things which were incorrectly put in 6 years ago) Neil is a very experienced and knowledgeable person and he and his team went about completing the work in a professional manner. We now have a nice warm house with everything working efficiently. We would definitely recommend NCC as they know what they are doing unlike many of the so called plumbers /gas central heating specialists we have come across (and we have come across many). They are reliable, professional and complete the work on time.
Searched for a solar panel specialist on Which for my elderly parents following extremely poor service from the original installers. Their solar panels were still under warranty, but the original company failed on numerous occasions to get the panels working & contacting them regarding the warranty became virtually impossible. After reading NCC South East reviews I passed their number on to my parent. Neal from NCC arrived at their home 2 hours after their initial call. He advised them to chase the company as they should complete the repair under the warranty. If he completed the work for them then he would have to charge them. My parents decided they wanted to go with NCC. Neal kept in contact with them, advised them of cost and asked if they were happy to go ahead with the work. He completed the job without any fuss or drama. Both of my parents were really happy with his service and would highly recommend NCC. Many thanks from myself & Mum & Dad.
Always had a problem with plumbers so I was very pleased when I found Neil. He turned up within half an hour, gave good advice, completed the job quickly and efficiently. It was scorching hot weather when he fitted the tank and sorted the pipework but that did not stop him from working ceaselessly.
Your Comments Having seen Neil's web site on Good Tradesman's Directory gave Neil a call and explained our problem with the upstairs radiators. He was so helpful that he ac tually talked me through a solution and fixed the pr oblem with out a visit. He fixed a problem 2 other plumbers couldn't fathom. Great service and I will be r ecommending him to our friends without hesitation. Thanks again Neil!
NCC South East were recommended to me by another company within the trade. I found Neil and NCC to be an excellent choice for the installation of my new boiler and Magaflo system, carrying out all of the work as asked in a professional and efficient manner. Neil is clearly a man who is passionate about his work and prides himself on the quality of his workmanship. I found Neil and his team easy to communicate with and nothing I requested appeared too much trouble. I would have no hesitation in recommending Neil and NCC.
Neil installed our first boiler over 12 years ago when our old boiler packed in, the house was freezing and I had a 6 month baby in the house. He has looked after us ever since. Always reliable, professional and ready to help. I have no hesitation in recommending Neil and NCC. I wouldn't trust anyone else near our heating!
Neil came out on Satur day morning to quote us for a new combi-boiler . On Monday they started work and finished Tuesday early afternoon. His quote was the cheapest, the job was done quickly, efficiently and with a minimum of fuss. I wouldn't hesitate in recommending Neil and his lads to do a great job.
Neil and his team at NCC did a fantastic job fitting our new bo iler and tackled a complicated job with the minimum of fuss and mess. But Neil's pr ofessional approach did not stop at that, and the few times we have had any queries or concer ns he has offered an immediate response with an objective diagnosis and a service over and above what can usually be expected. W e can highly recommend Neil and the team at NCC.
We submitted an online query about a new boiler on Sunday afternoon. Neil called us within hours and visited on Monday. Neil explained how the boiler didn't need replacing but instead found a fault near our Gas meter that British Gas missed. Neil organised that repair and fixed our boiler too whilst showing us the build up on residue in the boiler that the annual British Gas service hadn't cleaned. Delighted to have found Neil and we will be using him to give our boiler an annual service.
We had our boiler replaced last year. It was a difficult job as the new boiler had to be placed in a different part of the kitchen which entailed complicated pipe work connec tions. The work was carried out to a high standard - we have just had the first annual service and everything is OK. We would recommend NCC to anyone, particularly if the job is tricky!
I would recommend Neil to anyone as he is a problem solver. He fixed my boiler after i had been having constant issues. More importantly he fixed my shower when 4 other companies couldn't find the problem at all. I can't thank him enough and he was on time, tidy and fixed both issues when others couldn't.
We cannot recommend enough the high professionalism of this company and its people, who work really hard to deliver a 360 degrees service of excellence. We had our boiler replaced by them and a number of little additions (many of which were emergency calls for help) that our new home required. Neil is extremely efficient and experienced and would always pick up the phone intestantly or return a call in the next 5 minutes. If you are looking for someone trustworthy, professional and proactive in communicating and making himself available, then you can't go wrong with this company.
NCC have looked after our plumbing for over 10 years. This includes our home , 2 rental properties and also the plumbing for my sister and mother. He has installed new systems for all of us as part of extensive refurbishment works at a total of 4 properties. Not the cheapest, but absolutely reliable trustworthy and thorough in all aspects. I recommend highly.
I want to register how impressed we are with the work that NCC have carried out for us .Our heating system has been greatly improved , the work is neat and tidy and Neil and his colleagues ar e a pleasure to have working in the house. I was also very impr essed with the way minor pr oblems ( not NCC's fault ) were dealt with quickly and r ectified.I would use NCC again and would have no hesitation in recommending Neil and NCC.
A shining light in the minefield of finding a decent boiler fitting company. Inspired me with confidence from the first conversation. Knowledgeable, professional, friendly, efficient, generous and clean! Complete boiler replacement fitted in 2 days and within less than a week of 1st contact! In short, the most competitive quote with the best service, went the extra mile every step of the way.
Neil was doing some installation work for a neighbour of mine 3 years ago and I asked him to recommend and quote for a new boiler. He took the time to talk me through options and provided a quote in line with my expectations, his knowledge and experience is very apparent. The installation was completed efficiently, on time and exactly as described and they are very tidy, professional workers. Subsequently Neil has returned to additionally install a water tank and to do the annual boiler service. A couple of times I've needed to contact Neil to fix a heating problem, he is reassuringly reliable, very responsive and without doubt knows his stuff. All of which is exactly, in my opinion, the qualities you would want and should be able to expect from any professional trader.
Lastly I'm all for reading reviews and making judgements but rarely if ever write a review. Neil is exceptional and that is why I am recommending him.
Neil has serviced and repaired our central heating and solar water systems over many years. He will always turn out quickly if you have a problem or make an appointment that he always keeps. His work is of an excellent standard and he always uses good quality components. Neil removes all of the waste and leaves the site neat and tidy. We would be happy to recommend NCC to friends, family or anyone looking for a competent heating engineer.
NCC have looked after our plumbing fir over 10 years. This includes our home , 2 rental properties and also the plumbing for my sister and mother. He has installed new systems for all of us as part of extensive refurbishment works at a total of 4 properties. Not the cheapest, but absolutely reliable trustworthy and thorough in all aspects. I recommend highly.
I got quite a few quotes for r eplacing my central heating boiler and Neils was the most compe titive and also the most pr ofessional. The work was done as arranged, the house was left t idy and I am very pleased with my new boiler. I would definitely r ecommend NCC.
Neil attended to fix a new valve on the hot water tank, repair the toilet and change a tap. He arrived on time and knew what he was doing. His price was more than we expected, but he did an excellent job.